Day One – Wednesday 7th November 2012
Coaches from Edinburgh at 8.30am, 9.30am and 10.30am.
|10.00am – 11.30am:||Registration|
|12.00pm - 1.00pm:||Rolling Lunch|
|1.00pm – 1.10pm:||Welcome|
|1.10pm – 1.30pm:||Platinum Keynotes|
|1.30pm – 2.00pm:||Keynote - 'LTE: Why? When? Who? And so what?'
speaker - Steven Hartley, Practice Leader, Telco Strategy, Ovum
|2.00pm – 2.40pm:||Open Session 1 - Defining the new Comms Value Chain
speakers – Talk Talk Business and Cisco
|2.40pm – 3.20pm:||Panel Discussion|
|3.30pm – 6.00pm:||Boardroom and 1-to-1 Meetings|
Day Two – Thursday 8th November 2012
|9.00 – 9.05am:||Welcome Address|
|9.05 – 10.00am:||From Complexity to Simplicity
speaker - Melvin Jay, Founder and CEO of the Simplicity
|10.00 – 10.30am:||Coffee|
|10.30am – 11.10am:||Open Session 2 - Creating Competitive Advantage
speakers – Gamma & O2
|11.10am – 12.00pm:||Panel Discussion|
|12.00pm – 1.00pm:||Lunch|
|1.05pm – 1.45pm:|| Open Session 3 - 'Selling is Changing'
speaker - Gary Stimson, Director of Larato & Outsourcery
|1.45pm – 2.15pm:||Panel Discussion|
|2.15pm – 3.10pm:||Special session – Developing a distinct and differentiated customer experience
speaker - Andrew McMillan, Principal at Engaging Service
|3.10pm – 3.20pm:||Comms Value Chain Defined?
John Chapman to review and comment.
|3.30pm – 5.30pm:||Boardroom and 1-to1 Meetings|
|5.30pm – 6.15pm:||The Delegate Debates
• New Value Chain - driven by age of customer?
• The reality of creating competitive advantage
• Who is selling now?
Day Three – Friday 9th November 2012
|AM -||Sporting Networking:|
Coaches leave at 2pm, 3pm and 5pm for Edinburgh Airport.